Refund policy
At AlchemistXJourney, we strive to ensure you are completely satisfied with your purchase. If you have any questions or concerns, please contact us. Below are our policies for refunds and returns.
Return Policy
- Eligibility:
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- Items must be unused, in their original packaging, and in the same condition that you received them.
- To complete your return, we require a receipt or proof of purchase.
- Return Window:
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You have 14 days from the date of delivery to initiate a return.
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You have 14 days from the date of delivery to initiate a return.
- Non-Returnable Items:
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- Custom orders
- Gift cards
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Downloadable software products
- Return Process:
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- Initiate Return: To start a return, contact us at alchemistXjourney@gmail.com with your order number and reason for return.
- Approval: Once your return is approved, we will provide instructions on how to send your item back to us.
- Shipping Costs: You are responsible for return shipping costs. Original shipping costs are non-refundable.
Inspection and Refunds
- Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return conditions.
- Refund Process: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts.
Exchanges
- Exchange Policy: If you need to exchange an item, please contact us at alchemistXjourney@gmail.com. Exchanges are subject to product availability.
Damaged or Defective Items
- Reporting: If you receive a damaged or defective item, contact us immediately at alchemistXjourney@gmail.com with details and photos of the issue.
- Resolution: We will arrange for a replacement or refund for defective items.
Contact Information
For any questions or further assistance, please contact us at alchemistXjourney@gmail.com. We are here to help!